No matter your industry, quality customer service has become a major differentiating factor for businesses. If your customer service team is not up to snuff, your company will be hemorrhaging revenue.… Read more... “9 Customer Service Hacks to Win Rave Reviews”
Author: Len Marshall
Len is the owner and Creative Director of Quiet City Design, a full-stack media marketing company based in Toronto, Canada. He is passionate about helping his clients leverage the internet to improve business online and offline. Those methods include website development and digital marketing as well as online review reputation management and online scheduling and appointment booking platforms for local business owners.
Comcast hates customers. At least, that’s been their reputation for as long as anyone can remember.
When it comes to online reviews, it seems like no one’s behind the wheel. No one seems to be managing or responding to their nightmarish reviews.… Read more... “Are the Wrong People Managing Your Online Reviews”
They hate it when you ask.
You know it. They know it. But experts are encouraging you to do it.
“Ask your customers for reviews,” they say. “You’ll regret it if you don’t,” they imply.… Read more... “7 Unique Emails For Requesting Reviews [Free Templates]”
It’s frustrating isn’t it?
You’ve exceeded your customer’s expectations. You’ve under-promised and over-delivered. Maybe you’ve taken a loss for them. Or you’ve pulled a series of all-nighters.
You’ve gone above and beyond.… Read more... “4 Barriers Preventing Your Happy Customers from Leaving Positive Online Reviews”
Does perfection exist?
It does in the mind of the wedding couples you’re serving. Their wedding reviews will reflect this expectation. If you’re a wedding industry professional – a planner, caterer, photographer, etc.… Read more... “The Wedding Professional’s Guide To 5-Star Wedding Reviews”
On online review sites, the overall rating of car dealerships and automotive companies tends to increase as more reviews are posted, according to research by customer feedback software company ReviewTrackers.
The research is based on an analysis of more than 83,350 automotive dealership reviews of 5 companies with more than 1,160 business locations over the course of 2016.… Read more... “The Importance of Automotive Reviews”
It’s one of the first things your real estate clients will do: Check for real estate reviews.
They may have received a referral from a close family member or mutual acquaintance.… Read more... “How To Use Real Estate Reviews To Attract More Clients”
Is there a way to remove or delete a Google review?
It’s a question that we’ve been asked many times, by customers and readers alike. And it’s a question that’s typically asked with some measure of frustration: after all, if you’re managing a business, a negative review can blemish your online reputation, especially if the review stands out in a search result for your business on Google.… Read more... “How to Delete a Google Review”
Surveys show that 66.3% of consumers view patient reviews online as an influential way to choose a new physician.
More importantly, is that patients have a higher likelihood of leaving positive reviews for their healthcare provider in 2019 than compared to 2018.… Read more... “A Doctor’s Guide to Generating Patients’ Online Reviews”
When it comes to residential home services, reviews (e.g. plumbers reviews, electricians reviews, roofers reviews, etc.) hold a significant amount of sway with prospective customers.
There are a ton of distinct services, skill sets, and home service professions.… Read more... “Home Services Reviews: How Reviews Can Bring In 3x More Customers”
